Service, Support & Complaints
Use the official contacts below for Top-Up assistance, community applications, payment questions, complaints or privacy requests.
Top-Up service
Orders, payment verification, coin release and Top-Up-related support operate 24 hours daily in Asia/Kuala_Lumpur. Normal release is targeted within 1–5 minutes and up to 10 minutes during peak periods. System, payment or fraud checks may require more time.
General human support
For community, Host, Agency Leader and non-Top-Up enquiries, contact WhatsApp or email. Include your order number for order-related issues, but never send your bank password, TAC/OTP or banking PIN.
Complaint handling
CEOs targets acknowledgement within 24 hours and an investigation decision within 7 working days, or a status update and reason when more time is needed. Provide the order number, date, amount, recipient ID and relevant evidence. Nothing prevents a customer from using any lawful authority or dispute channel.