Terms of Sale
These terms apply to purchases of SUGO or TOKI digital coins through CEOs Top-Up, Telegram and other approved CEOs ordering channels.
1. Product and price
CEOs supplies digital entertainment coins or credits to the SUGO/TOKI ID confirmed by the customer. Coins are not legal tender, a bank deposit, an investment or e-money issued by CEOs. The MYR amount, active rate and coin quantity are shown before final confirmation.
2. Placing an order
A customer must use the latest official payment details, submit genuine payment evidence, confirm the amount and provide the correct recipient ID. An order number is issued when the order is created. Payment evidence may be held for human verification.
3. Recipient ID responsibility
Check the ID carefully. If coins are sent to a valid ID that you supplied and confirmed, CEOs cannot recall, transfer or refund those coins. A correction must be made before release.
4. Payment and fraud controls
Duplicate, altered, false, mismatched or reversed payment evidence may be held, rejected or escalated for review. CEOs may preserve relevant records and cooperate with lawful authorities. Customers may contact support to appeal a decision.
5. Delivery
After payment and recipient ID verification, the normal release target is 1–5 minutes and up to 10 minutes during peak periods. This is a service target, not an unconditional guarantee. Server issues, fraud review or incomplete information can take longer.
6. Age and authority
By confirming an order, you confirm that you are at least 18 years old or that a parent or legal guardian is placing or approving the order, and that you are authorised to provide any recipient information used.
7. Complaints and governing terms
Contact CEOs with the order number and supporting evidence. Malaysian law applies without removing any mandatory consumer rights or lawful dispute channels.